| File a Complaint |
The following are complaint sections for each of the Divisions for the Illinois Department of Financial and Professional Regulation.
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| Division of Banking Complaints |
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The Illinois Department of Financial and Professional Regulation (IDFPR), Division of Banking has authority to accept consumer complaints for the following regulated entities:
Residential Mortgage Licensees, Loan Originators, State Chartered Banks, Trust Companies, Foreign Banking Offices, Foreign Bank Representative Offices, State Chartered Savings and Loan Associations, State Chartered Savings Banks, Sellers or Distributors of Checks, Pawnbrokers, and Automated Teller Machines Owned by Non-Financial Institutions.
Citizens/Consumers... Did You Know You Can?
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You can also view the Division of Banking Disciplinary/Enforcement Actions here. |
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| Division of Financial Institutions Consumer Complaints |
You can now contact the Division of Financial Institutions by e-mail to register your complaint against a consumer finance company, credit union or currency exchange. When we receive your completed form, we will initiate an investigation, assign a complaint file number and notify you.
"It is important to remember that the Division does not act as the complainant's attorney. It also does not have the power to adjudicate complaints. If a dispute turns on facts that do not involve a supervised entity's violation of a specific law or regulation (such as a matter concerning a financial institution’s exercise of internal policies or guidelines) the Division may not have the authority to obtain the relief a complainant is seeking. In that case, the Division will advise the complainant about other ways to pursue the complaint, such as through consulting a private attorney and/or initiating a court proceeding."
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| Division of Professional Regulation Complaints |
Complaints against any individual or entity regulated by the Division of Professional Regulation may be filed by contacting the Complaint Intake Unit:
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Department of Financial and Professional Regulation
Division of Professional Regulation
Complaint Intake Unit
100 West Randolph Street, Suite 9-300
Chicago, IL 60601
Phone: 312/814-6910
REAL ESTATE COMPLAINTS Phone: 312/793-8724
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| Mandatory State's Attorneys Reports |
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