File a complaint
The Illinois Department of
Financial and Professional Regulation (DFPR), Division of Banking, Bureau
of Banks and Trust Companies has authority to accept consumer complaints
for the following regulated entities:
State Banks, Trust Companies,
Foreign Banking Offices, Foreign Bank Representative Offices, Foreign
Corporate Fiduciaries, Foreign Trust Offices in Illinois, Thrifts, Sellers
or Distributors of Checks, Pawnbrokers, Automated Teller Machines Owned
by Non-Financial Institutions.
If you are uncertain about
whether or not your complaint falls under our jurisdiction, you should
review our list of regulated
entities or call 1-800-613-6743 (Office of the Comptroller of the
Currency's Customer Assistance Office) or you may use the Federal Deposit Insurance
Corporation’s (FDIC) Institution Directory to determine the primary
bank regulator. The FDIC Institution Directory (ID) also provides the
latest comprehensive financial and demographic data of every FDIC-insured
institution, including the most recent quarterly financial statements, as
well as performance and condition ratios.
The DFPR regulates
only STATE CHARTERED BANKS, STATE CHARTERED SAVINGS AND LOANS, AND STATE
CHARTERED SAVINGS BANKS
DFPR does not have any
authority over national banks (N.A.), federal savings and loans
(S&Ls), federally chartered savings banks (F.S.B.s), or credit unions. View
contact information for these regulators.
If you have a
complaint against one of our regulated entities
It is best to try to resolve
a complaint directly with your institution before involving an outside
agency. If you believe the institution is in error, put your concern in writing and schedule a meeting with
your institution's officials and explain your situation. When you meet
with the officials at the institution, have all of your facts and documents
with you. In most cases, this kind of direct dialog between the customer
and the institution will bring a resolution.
Financial institutions want
to be good corporate citizens and will in most cases make every effort to
satisfy a customer's concerns.
When resolution seems impossible,
you may seek 1) private legal counsel or 2) contact our Consumer Services
Division 3) or both. This Consumer Services Office is authorized to
process your inquiry/complaint against our regulated entities. For
Consumer Services to process your complaint, you must submit a complaint
form.
For your complaint to be
processed, you should complete this consumer form and attach a letter that explains
· The nature of the situation
· The institution’s decision concerning your situation and the basis for their decision, if know
· What resolution you are seeking
and send the form and the extra attachment to:
ATTN: Consumer Services/Banking
Department of Financial and Professional Regulation
Division of Banking
122 South Michigan Avenue, Suite 1900
Chicago, IL 60603
The following is Consumer Services contact information should you wish to contact them:
Toll Free Consumer Hot Line: 877-793-3470
Fax: 312-793-3977
Consumer Help is available from the following Agencies
Office of the Comptroller of the Currency
(Regulates national banks, federal savings and loans (S&Ls) and federally chartered savings banks (F.S.B.s)))
National banks can usually be identified because they have the words "national" or "national association" in their titles or the letters N.A. or NT&SA following their titles.
Customer Assistance Group
1301 McKinney Street
Suite 3710
Houston, TX
77010
800-613-6743
E-mail: Customer.Assistance@occ.treas.gov
Internet: http://www.occ.treas.gov/
------------
The National Credit
Union Administration
(Regulates federal credit
unions)
1775 Duke
Street
Alexandria, VA 22314-3428
703-518-6300
Internet: http://www.ncua.gov/
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Division of Financial
Institutions
(Regulates consumer finance companies, credit
unions, currency exchanges, title insurance companies, and money
transmitters.)
122 South Michigan Avenue,
Suite 1900
Chicago, IL
60603
312-814-2000
E-mail: Consumer Credit Division - FPR.ConsumerCredit@illinois.gov
Credit
Union Division - mailto:FPR>CreditUnion@illinois.gov
Currency
Exchange Division - FPR.CurrencyExchange@illinois.gov
Title
Insurance Division - FPR.titleinsurance@illinois.gov
Internet: http://www.idfpr.com/
------------
Office of State
Treasurer
(Unclaimed Property)
Unclaimed Property
Division
P. O. Box 19495
Springfield, IL 62794-9495
Inquiry:
217-785-6992
Claims: 217-782-6692
Reporting:
217-782-4072
Internet: http://www.treasurer.il.gov/
------------
The Federal Deposit
Insurance Corporation
(Regulates Federally insured state banks
that are not members of the Federal Reserve System)
Division of Compliance and
Consumer Affairs
550 17th Street, NW
Washington, DC
20429
202-942-3100
800-934-FDIC
Email: consumer@fdic.gov
Internet: http://www.fdic.gov/
------------
The Federal Reserve
Board
(Regulates state banks that are members of the Federal
Reserve System)
Division of Consumer and
Community Affairs
Federal Reserve Board
Washington, DC 20551
202-
452-3946
Internet: http://www.federalreserve.gov/
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Federal Trade
Commission
(Regulates other lenders)
Consumer Response
Center
6th and Pennsylvania Avenue, N.W.
Washington, DC
20580
202- 326-2222
Email: consumerline@ftc.gov
Internet: http://www.ftc.gov/
------------
Department of Housing
and Urban Development (HUD)
(Enforces Fair Housing
Act)
Office of Fair Housing and
Equal Opportunity
451 Seventh Street, S.W., Room 5100
Washington, DC
20410
202-708-4252
800-669-9777
Internet: http://www.hud.gov/
View entire list of ‘Citizens/Consumers…Did
you know you can?’
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