If you are a member of the media, please contact the Communications Division at 312-814-0093. If you are a consumer who has a question, comment, or concern please contact the Consumer Services Division at our toll free phone number: 800-532-8785.

To file an inquiry/complaint against any individual or entity regulated by the Division of Banking, the consumer must contact the Consumer Services Division in writing. Attach your detailed inquiry to a completed Consumer Inquiry Form, which can be located by clicking on the appropriate Consumer Inquiry Form on the previous web page. Mail both documents to the following address:

Illinois Department of Financial and Professional Regulation
Division of Banking, Consumer Services Division
100 West Randolph, 9th Floor
Chicago, Illinois 60601

All inquiries that are received by the Consumer Services Division will be promptly reviewed, investigated, and assigned to the appropriate staff person. Complainants will receive periodic updates on the status of the inquiry beginning with a letter acknowledging and confirming the receipt of the complaint and ending with notification of final action.