ILLINOIS DIVISION of PROFESSIONAL REGULATION (IDPR)

CONSUMER SATISFACTION SURVEY

SURVEY QUESTIONS

  Yes

  No

2. How did you find out about IDPR?

  TV     

  Radio

  Friend

  Professional    

 Web Search

 Other

3. What methods do you use to contact us? ( Press and hold the Control key on your keyboard to make multiple selections.)

Phone-Chicago Phone-Springfield Walk in-Chicago Walk in-Springfield Web Site E-Mail Other

A.            When communicating with IDPR by telephone, what do you consider to be an acceptable “hold” rate?

  0-5 Minutes

  5-10 Minutes

  10-15 Minutes

  Other

                B.            When using the IDPR Web Site, how would you consider its manageability?

                                  Very User-Friendly

  User-Friendly

  Somewhat User-Friendly

  Not User-Friendly

  Other

C.            Which IDPR staff did you interact with?

  Telephone Licensing Assistant

  Board Liaison

  Attorney

  Application Processor

  Investigator

  Administration               

  Other

D.            Were you able to obtain the information you needed from your initial contact with IDPR?

                         Yes

  No

4. When dealing with our staff, were they courteous and polite towards you?

 Yes

 No

5. Have you ever put in a complaint against a licensed Professional?

 Yes

 No

A.            What method did you use?

 Internet E-Mail

 Letter

IDPR Office   Chicago             Springfield

Phone             Chicago             Springfield

 Other

B.            Do you feel your complaint was handled professionally?

                  Yes

  No

C.            Do you feel your complaint was handled in a timely manner?

                  Yes

  No

6. Do you consider our Call Center/ IDPR staff knowledgeable regarding the information that you required?

 Yes

 No

7. Would you recommend contacting the IDPR to a friend or family member?

 Yes

 No

8. How satisfied are you with the services received from the Call Center/ IDPR?

 Very Satisfied

 Satisfied

 Somewhat Satisfied

 Unsatisfied

9. In order to continue in our commitment to accountability to the people of the State of Illinois , please give us any comments, recommendations, and/or suggestions for the Call Center/ IDPR.  They will be very helpful in ensuring that our methods and standards for professionalism are properly evaluated and applied.

             User’s comments – up to 2500 characters