Daniel E. Bluthardt, Director Division of Professional Regulation  
IDFPR Home Page
Pat Quinn, Governor

Division Links

IDFPR Home
Applicant Services
Consumer Services
Disciplinary Services
Employer Services
Licensee Services
Related Links
Division Overview
General FAQ's
Small Business Advisories (DCEO)
IDFPR Divisions:
Banking
Financial Institutions
Professional Regulation
Illinois Home
[Search Tips]
Consumer Services

Mailing Address
Springfield Office:
320 West Washington St
Springfield, IL 62786   

Chicago Office:
James R. Thompson Ctr
100 W. Randolph St
Suite 9-300
Chicago, IL 60601   

Telephone
Springfield Office:

(217)785-0800
(217)782-3414 For Real Estate Calls
(217)524-6735 TDD
(217)782-7645 FAX
Chicago:
(312)814-4500

ILLINOIS DIVISION of PROFESSIONAL REGULATION (IDPR)

PROFESSIONAL’S SURVEY

This survey is for Licensed Professionals only please.
*Please note that all surveys submitted are strictly confidential.

 

     1.   Is this the first time participating in an IDPR survey?

 Yes

 No


     2.    What is your profession? (Please select a profession from the dropdown box)


              

 

     3.  What methods do you use to contact us? (Press and hold the Control key on your keyboard to make multiple selections.)

 

 

A.       When communicating with IDPR by telephone, what do you consider to be an acceptable "hold" rate?

 0-2 Minutes

 2-4 Minutes

 4-6 Minutes

 Other


            B.       When using the IDPR Web Site, how would you consider its manageability?

                         Very User-Friendly

                         User-Friendly

                         Somewhat User-Friendly

                         Not User-Friendly

                         Other

 

C.           Which IDPR staff did you interact with?

    Telephone Licensing Assistant

    Board Liaison

    Attorney

    Application Processor

    Investigator

    Administration

    Other

           D.        Were you able to obtain the information you needed from your initial contact with IDPR?
                         Yes
                         No

     4.   When dealing with our staff, were they courteous and polite towards you?

 Yes

 No

 

     5.   Have you ever had a complaint against your license? (If you click "Yes" the following six questions will be available to answer.)

            Yes

            No

 

           A.        Were you disciplined?

                                      Yes

                                      No

 

                       a. Who discussed (handled) the complaint with you?

                            Investigator(s)

                             Prosecutor(s)

                            Other

 

                       b.   Do you feel that the complaint was handled professionally?

                               Yes

                              No

     

                       c.   Were you treated fairly?

                              Yes

                              No

      

                       d.    How satisfied are you with the course of action taken by the IDPR?

                               Very Satisfied

                               Satisfied

                              Somewhat Satisfied

                               Unsatisfied

 

                      e.    Do you feel that the complaint was handled in a timely manner?

                             Yes

                             No

 

     6.  Do you consider our Licensing and Testing Unit (L&T)/CallCenter/ IDPR staff knowledgeable regarding the information that you required?

 Yes

 No

 

     7.  Are you able to get all of the licensure information you require, in a timely manner?

 Yes

 No

 

     8.  Do you feel that the IDPR is responsive to you and/or your Profession’s needs?

 Yes

 No 

 

     9.  Do you feel that the IDPR delivers educational programs and/or presents itself to your Profession/Association enough?

 Yes

 No 

 

     10.  Would you recommend contacting the IDPR to another Professional?

 Yes

 No

 

     11.  How satisfied are you with the services received from the Call Center / L & T/ IDPR?

 Very Satisfied

 Satisfied

 Somewhat Satisfied

 Unsatisfied 

 

In order to continue in our commitment to accountability to the people of the State of Illinois, please give us any comments,recommendations, and/or suggestions for the Call Center/ L & T/IDPR. They will be very helpful in ensuring that our methods and standards for professionalism,are properly evaluated and applied.


User’s comments – up to 2500 characters

         

Thank you for your time.
Illinois Department of Financial and Professional Regulation
100 W.Randolph, Suite 9-300 320 West Washington, 3rd Floor
Chicago, IL 60601 Springfield, IL 62786
312.814.4500 217.785.0800
www.idfpr.com

NOTICE:
This survey is for Licensed Professionals only. Thank you!

 




Note: Access to some parts of this site require a minimum version of Internet Explorer 5.0 and above, *Netscape Navigator 6 and above and IBM Homepage Reader 3.0 and above.

* (Certain applications may be viewed and all information is accessible using Netscape 4.7 but due to the age of the browser and the lack of standards in place at the time of its development it will not display/handle the pages as effectively as newer browsers.)

>

Division Features

IDFPR Physician Profile
License Look-up
License Renewals
Online Address Change
Disciplinary Reports
Agency News Releases/Publications

State Features

Living in Illinois

>
>