ILLINOIS DIVISION of PROFESSIONAL REGULATION (IDPR)

PROFESSIONAL’S SURVEY

     1.   Is this the first time participating in an IDPR survey?

 Yes

 No

     2.    What is your profession? (Please select a profession from the dropdown box)

     3.  What methods do you use to contact us? (Press and hold the Control key on your keyboard to make multiple selections.)

Phone-Chicago Phone-Springfield Walk in-Chicago Walk in-Springfield Web Site E-Mail Other

A.       When communicating with IDPR by telephone, what do you consider to be an acceptable "hold" rate?

 0-2 Minutes

 2-4 Minutes

 4-6 Minutes

 Other

            B.       When using the IDPR Web Site, how would you consider its manageability?

                         Very User-Friendly

                         User-Friendly

                         Somewhat User-Friendly

                         Not User-Friendly

                         Other

C.           Which IDPR staff did you interact with?

    Telephone Licensing Assistant

    Board Liaison

    Attorney

    Application Processor

    Investigator

    Administration

    Other

           D.        Were you able to obtain the information you needed from your initial contact with IDPR?
                         Yes
                         No

     4.   When dealing with our staff, were they courteous and polite towards you?

 Yes

 No

     5.   Have you ever had a complaint against your license? (If you click "Yes" the following six questions will be available to answer.)

            Yes

            No

           A.        Were you disciplined?

                                      Yes

                                      No

                       a. Who discussed (handled) the complaint with you?

                            Investigator(s)

                             Prosecutor(s)

                            Other

                       b.   Do you feel that the complaint was handled professionally?

                               Yes

                              No

                       c.   Were you treated fairly?

                              Yes

                              No

                       d.    How satisfied are you with the course of action taken by the IDPR?

                               Very Satisfied

                               Satisfied

                              Somewhat Satisfied

                               Unsatisfied

                      e.    Do you feel that the complaint was handled in a timely manner?

                             Yes

                             No

     6.  Do you consider our Licensing and Testing Unit (L&T)/CallCenter/ IDPR staff knowledgeable regarding the information that you required?

 Yes

 No

     7.  Are you able to get all of the licensure information you require, in a timely manner?

 Yes

 No

     8.  Do you feel that the IDPR is responsive to you and/or your Profession’s needs?

 Yes

 No 

     9.  Do you feel that the IDPR delivers educational programs and/or presents itself to your Profession/Association enough?

 Yes

 No 

     10.  Would you recommend contacting the IDPR to another Professional?

 Yes

 No

     11.  How satisfied are you with the services received from the Call Center / L & T/ IDPR?

 Very Satisfied

 Satisfied

 Somewhat Satisfied

 Unsatisfied 

In order to continue in our commitment to accountability to the people of the State of Illinois, please give us any comments,recommendations, and/or suggestions for the Call Center/ L & T/IDPR. They will be very helpful in ensuring that our methods and standards for professionalism,are properly evaluated and applied.