All of the topics included in the Required Office Policy Topic Outline (set forth below) must be covered by any provider offering the Broker Management Continuing Education (BMCE) course.

Up to 12 credit-hours, but no less than 6 credit-hours, may be allotted to cover the outlined topics.

The timed outline submitted by any provider shall indicate the specific time allocations for each topic and subtopic.

One or more Recommended Additional Topics listed following the Outline below may be added to the Required Office Policy Topic Outline or outlined and submitted separately to fulfill the balance of the 12 credit-hour BMCE requirement.

Schools may submit applications for a course license based on this syllabus including a timed outline, final exam, other required documents and fees. However courses may not be offered until
May 1, 2012.

REQUIRED OFFICE POLICY TOPIC OUTLINE
Required Topics

1. Introduction
   1. Discussion of the real estate professional's impact on the events leading to the housing market collapse and economic problems of recent years and the ongoing responsibility to promote appropriate steps to affordable property ownership.
      
      
   2. The manager's duties to supervise, train and set policy
      
      
2. Policy Issues for Brokers and Policy Manual Creation
   1. Requirement for Office Policy
      1. Section 10-40 of Real Estate License Act of 2000
      2. Topics for inclusion in policy
      3. Section 1450.705(a)(1) of the Real Estate Act Administrative Rules (the "Rules")
         
         
   2. Introduction to Office Policy
      1. Basic statements of business philosophy
      2. Overview of Office Policy
      3. Review and need to adapt Office Policy
      4. Policy manual should be specific to fit policies of company
         
         
   3. Independent Contractor/Employee Agreement
      1. Supervision, duties, compensation, duration and termination (Section 1450.735 of the Rules)
      2. Discuss differences between independent contractor and employee
      3. Tax Code provisions for statutory non-employee
      4. Illinois statutory provisions
         1. Real Estate License Act
         2. Unemployment Tax Act
         3. Workers Compensation Act
      5. Automobile insurance requirements
      6. Expenses of Independent Contractor or Employee
      7. Listings after termination of sponsorship
         
         
   4. Policy for Supervision of Personal Assistants/Teams
      1. Licensed versus unlicensed assistant
         1. review what each can do
         2. how compensated
         3. independent contractor or employee
      2. Need for agreement with company
         1. licensed versus unlicensed
         2. who pays taxes, if any
         3. payment of other benefits
      3. Teams
         
         
   5. Brokerage Relationship Policies
      1. Single Agency
         1. Seller Representation Only
         2. Buyer Representation Only
      2. Disclosed Dual Agency
         
         
   6. Cooperation Between Firms and Compensation Policy
      1. Modification to company policy
      2. Cooperating agents
         
         
   7. Agency
      1. Disclosure policy
         1. dual agency
         2. single agency
         3. no agency
         4. in writing
         5. retention
      2. Events requiring or Agency Agreements
         1. policy related to buyer agency agreements
         2. policy related to seller agency agreements
      3. Confidentiality
         1. documents
         2. discussions
         3. maintaining
            
            
   8. Fair Housing Policy
      1. Protected classes
      2. Prohibited practices
      3. Local ordinances that may apply
      4. Record Keeping
         
         
   9. Antitrust Policy
      1. Anticompetitive activities
      2. Independent action
      3. Prohibited activities
         
         
   10. Listing Procedures
       1. Types of Listings
       2. Listing agreements
          1. exclusive
          2. non-exclusive
       3. Commission policies
       4. Other listing terms
       5. Disclosures
          1. latent material facts
          2. residential real property disclosure
          3. lead based paint
          4. radon
       6. Determining accuracy of listing information
       7. Signatures
          1. hard copy
          2. electronic
          3. spouses
          4. other situations
       8. Open house procedures
          
          
   11. Buyer Qualifications
       1. Financial capacity
       2. Estimating closing costs
       3. Types of agreements
          
          
   12. Purchase Contract
       1. Forms to use
       2. Negotiations
       3. Modifications to contract
       4. Earnest money
       5. Completion of Contract
       6. Presentation of offers
       7. Attorneys
       8. Contemporaneous offers
       9. Personal property
          
          
   13. Advertising
       1. Print
       2. Electronic
       3. Signs
       4. Websites
       5. Email (CAN SPAM)
          
          
   14. Risk Reduction
       1. Disclosure of physical conditions
       2. Stigmatized property
       3. Documentation
       4. Use of experts
       5. Use of legal counsel
       6. Errors & Omissions (E & O) insurance
       7. Handling of complaints
          
          
   15. Social Media
       1. What does this include
       2. Applicability of Act
       3. Advertising
       4. Collecting information
       5. Blogs
       6. Copyrights and protected information
          
          
   16. Record Retention and Destruction
       1. Hard copy and electronic records
       2. Schedule for retention (destruction)
       3. Responsibilities of independent contractors and employees
       4. Escrow records and documentation requirements
       5. Confidentiality
          
          
   17. Phone campaigns
       1. National Do Not Call List
       2. Office do not call list
       3. Company call policy
          
          

Recommended Additional Topics

Agent Safety
Auction
Business Communications
Company Legal Structure
Conducting employee or independent contractor review
Conducting Company or Office Meetings
Conducting a Hiring Interview for Licensees or Staff Positions
Dealing with Client and Customer Complaints
Dealing with In Office Agent Disputes
Dispute Resolution
Ethical Conduct
Home Inspections
IDFPR Real Estate Disciplinary Hearing Process
Issues for Commercial, Industrial, Farmland, and Investment Sales Leasing Residential Property
Leasing Commercial Property
Organizing a Training Program
Property Management
Real Property Insurance
RESPA Compliance
Supervising Distressed Property Transactions - this general topic may include:
    Foreclosure Law
    Listing and Selling
    Short Sale Properties, Mortgage Fraud, Representing Institutional
    Sellers and Buyers
Time-share